Returns
This page describes our refunds and returns policy. Please read it carefully before placing an order on this website.
LAST UPDATE: SEPTEMBER 2, 2026
CHANGES: Edited for clarity
I. ABOUT THIS RETURNS POLICY
In this document, “this website” refers to “https://qcwo.com/TechnicalDomain” or “TechnicalDomain.net” for short.
A. PURPOSE
1. This is a recollection of rules that we have in place for the event of claiming a warranty and asking for a return for products or services offered on this website.
2. The rules contained here were carefully created to protect you as a customer, protect us as a provider, and avoid possible issues or misunderstandings from either party, the seller or the buyer, as it sometimes, unfortunately, happens nowadays with online businesses.
3. This comprises our general Returns policy. However, there might be some rule “modifiers” for specific products or services, and if so, such “modifiers” will be made available and described on the information page of the specific product or service, in the “Returns” tab.
II. TYPES OF RETURN CLAIMS
A. WARRANTY-BASED RETURN CLAIMS
1. ABOUT: This refers to any warranty-based return claim, where a Return and Refund are desired. We also cover warranty-based claims where a Return can be done for a repair or replacement, instead of a refund, as described below in section “4“. For all these claims, the product must meet the conditions required to approve any warranty claim, as described below in section “2“.
CONDITIONS:
These are the product conditions to be met for the approval of any warranty-based return claim
-The product is a TANGIBLE product.
-The request is made within 30 calendar days of the product being received at its destination: more on this below in sections “3” and “4”.
-The Warranty seal or label (if applicable) is NOT tampered with, removed, broken, or altered.
-The product was NOT hit hard or dropped from a considerable height that may have caused it to malfunction.
-The product was NOT flooded with water or any other liquid.
-The product was NOT used in a way it is not intended for (Example: if used in a car, model, or equipment that the product is not intended for).
-The product was NOT used in a vehicle with a short circuit or a damaged electrical system.
-The product was NOT connected in a way that differs from the manufacturer’s specifications.
-The product was NOT burned by causes not related to the product(s) (external causes).
-The product was NOT abused in any way.
-The battery of the vehicle was NOT connected in reverse polarity.
-The product sent back is the same unit we shipped to the customer.
-The product sent back DOES NOT have its internal circuit and parts replaced.
-The product was NOT damaged during shipping. For this, you must file an insurance claim, as described below in section “5”.3.
TIME SENSITIVE CLAIMS:
We offer warranty-based returns on tangible products, provided you request the return claim within 30 calendar days after the product is received at its destination and we authorize the return.
4. LATE CLAIMS:
If a warranty-based return request is made more than 30 calendar days after the product reaches its destination, then instead of a warranty-based return refund, a warranty-based repair or replacement will be offered, given that the condition of the product meets the conditions listed above in section “2” and given that a repair service or replacement is available for such product. Otherwise, we will issue a net refund, which includes the price paid for the product, excluding shipping charges.
5. DAMAGED IN SHIPPING:
If a product was damaged in transit, all our shipments include basic shipping insurance when shipped through USPS and FedEx, and some also offer extended shipping insurance when available. In these cases, file an insurance claim instead.
6. REFUNDABLE SHIPPING CHARGES:
If you request a warranty-based return claim on time (described above in section “3“) and the product meets the requirements (described above in section “2“), we will also refund shipping charges.
7. NON-REFUNDABLE SHIPPING CHARGES: If a warranty-based return claim is requested late (described above in section “4“), given that the product meets the requirements for a claim (described above in section “2“), if a replacement or repair service is not available for such a product, a refund will be issued instead, not including the shipping fees charged when the product was purchased (net refund instead of a full refund).
B. CLAIMS BASED ON SERVICES
1. Services cannot be “returned”, but certainly a warranty can be claimed if something goes wrong and the service is still in its warranty period.
2. In the rare occasion that a service we offer fails, and the failure is not caused by an external factor, we will offer to re-check the unit serviced, or we will offer a full refund. In either case, we will need to receive your unit back to revise it a second time and determine if the warranty is valid. If the warranty is valid, the customer will decide whether he or she wants a refund, a repair, or a replacement unit if available. In that case, we may adjust the price based on the replacement unit’s price and the service charge. In any of these cases, if the warranty is valid (see section “3” below), we will cover shipping.
3. Eligibility: When claiming a warranty on a service performed by us, your warranty validity will depend on the following factors when we review your unit.
-The Warranty seal or label on the serviced unit is NOT tampered with, removed, broken, or altered.
-The serviced unit was NOT hit hard or dropped from a considerable height that may have caused it to malfunction.
-The serviced unit was NOT flooded with water or any other liquid after being received by the customer.
-The serviced unit was NOT used in a way it is not intended for (Example: installed in an application that is not intended for).
-The serviced unit was NOT used in a vehicle with a short circuit or a damaged electrical system.
-The serviced unit was NOT connected in a way that differs from the manufacturer’s specifications.
-The serviced unit was NOT burned by causes not related to the service we performed.
-The serviced unit was NOT abused in any way.
-The battery of the vehicle or the power source of the application was NOT connected in reverse polarity.
-The unit sent back for warranty is the same unit we serviced before.
-The serviced unit DOES NOT have its internal circuit and parts replaced after the unit leaves our shop.
-The serviced unit was NOT damaged during shipping. For this, you must file an insurance claim, as described above in section “II-A-5”.
C. CLAIMS BASED ON DIGITAL PRODUCTS
1. PROBLEMS WITH THE PRODUCT:
To offer a refund for any digital product you ordered from us, we must first consult with you to determine whether the problem is caused by the product or by other factors unrelated to the product. In these cases, we will issue a refund if the product caused the problem and, where applicable, deactivate the digital product by revoking any license issued for its use.
2. NOT DOWNLOADED:
If you purchase a digital product from this website and, before using it, decide you no longer need it, you may be eligible for a full refund if:
a. The product hasn’t been downloaded. If our system shows you still haven’t downloaded the product, it’s eligible for a full refund if you choose. If we issue a refund, we will disable the digital product’s download availability from your account unless you purchase it again.
b. The license, if any, has not been used. Here, section “a” above applies; however, if you have already downloaded the product, it is a licensed product, and the system registers that the license has not been used, the product is eligible for a full refund if you choose. If we issue a refund, we will disable the digital product’s download availability from your account and deactivate the license, unless you purchase it again.
D. NON-WARRANTY RETURN CLAIMS
1. WRONG ORDERS:
If the customer orders a product by mistake, we will accept a return within 30 days after the customer receives the product, as long as it complies with our return conditions policy shown in section II-A-2 above.
2. NOT NEEDED:
If the customer orders a product and then decides that he or she does not need it, we will accept a return within 30 days after the customer receives the product, as long as it complies with our return conditions policy shown in section II-A-2 above.
3. RESTOCKING FEE:
We no longer charge a restocking fee on any product.
E. FREE SHIPPING AND RETURNS
The products and services listed under free shipping (USA shipments only), are truly shipped for free. That means the money spent on shipping comes out of our profit and is NOT added to the item price. That is, with or without shipping, the item price is the same, and shipping is on us. In the event that the product or service is canceled by the customer, but the goods have already shipped, we will accept the item back as a return, as long as it complies with our return policy in this page, but (1) the return shipping must be covered by the customer, and (2) when we send the refund, the shipping rate we paid to ship it to you will be discounted form the refund.
Free shipping is a courtesy for doing business with us. If you return the item, the sale is not completed, and we have already spent on shipping. As a result, we will charge the customer for shipping, plus the fee PayPal charges us to process the refund.
III. UPDATES TO THIS POLICY
We do not email changes to the rules in this document that may happen over time. Instead, we publish the date of the last update and the list of changes at the top of this document, and we encourage you to check this page from time to time to see whether any changes have been made since your last visit.
