1998-2000 LEXUS LS400 / GS400 / SC400 ECM Repair Service

The warranty for this service is limited and it has an expiration date, as stated at the top of this information page.

If a warranty is claimed within the warranty term, coverage will be subject to our warranty-accepting conditions defined in our Terms and Conditions page, in section five, "D" of that page. If the serviced product shows any of the conditions that void the warranty mentioned in that section, we unfortunately, cannot process the claim as in warranty.

I. COVERAGE

NOTE: Any mention of "days" on this document, is referred to as "calendar days" unless otherwise noted.

A. The included warranty term (stated at the top of every product page) covers the serviced product against defects. Damage to the serviced product by shipping handling or misuse is not covered by this warranty.

B. The basic shipping insurance is for $100. If the customer desires higher-value insurance, please let us know before ordering so we can send an invoice for the extra insurance.

C. In the extremely rare occasion that the serviced product fails again, we will first consult the customer and if the problem is determined to be related to the service performed, the serviced product will be taken back for revision and correction if it complies with the warranty conditions defined in our Terms and Conditions page, in section five, "D" of that page. Otherwise, we will offer the customer a refund if applicable. This is true if the warranty claim is made in the first 30 calendar days of the warranty term.

D. If a warranty claim is made any time after the first 30 calendar days of the warranty term, we will receive the unit back to re-service it or correct the problem. If the unit cannot be repaired, then we will offer a refund to the customer if applicable, given that the warranty conditions are met.

II. SHIPPING COVERAGE IN WARRANTY CLAIMS

A. If a warranty is honored, inbound and outbound shipping costs coverage will depend on the case, as described below.

1. For services sold to the USA or the USA Territories, if a warranty claim is filed within the first 30 calendar days of the customer receiving th serviced product, and the problem is related to the service performed, or the unit failed again with the same problem, we will cover both ways shipping.

2. The same applies to products sold to international locations, with the exception of inbound shipments, which are instead, covered for 15 calendar days after the serviced product is received by the customer. This allows enough time for the customer to use and check the product and make sure it is free of defects. Outbound shipments will be covered for the first 30 calendar days, the same as with the USA shipments.

3. Shipping will not be covered for any order if a warranty is claimed after 30 calendar days of the customer receiving the serviced product

Our words

Do you notice how the warranty pages of most, if not all websites "sound" like a scolding? This is done to protect ourselves from abuse but we love our customers and will certainly love to repeat business with you. We stand by our products and services and we stand by our customers and do our best to provide a satisfactory overall transaction :)