The warranty for this service is limited, and it has an expiration date, as stated in the information block above these lines.
If a warranty is claimed within the warranty term, its coverage will be subject to our warranty-accepting conditions defined in our warranty Terms and Conditions page, in part five(V), section "D" of that page. If the serviced unit shows any of the conditions mentioned in that section that void the warranty, we unfortunately, cannot process the claim as in warranty.
I.COVERAGE
NOTE: Any mention of "days" in this document, it refers to "calendar days", as opposed to "business days", unless otherwise noted.
A. The included warranty term, clearly stated in the information page of every product, covers the serviced unit against defects. Damage to the serviced unit caused by shipping, handling, or misuse is not covered by this warranty.
B. The basic shipping insurance is for $100. If the customer desires a higher-value insurance, please let us know before ordering so we can send an invoice for the extra insurance.
C. In the extremely rare occasion that the serviced unit fails again, we will first consult the customer, and if the problem is determined to be related to the service performed, the serviced unit will be taken back for revision and correction in warranty. In the event that we find that the unit does not comply with the warranty conditions defined in our warranty
Terms and Conditions page, in part five(V), section "D", we will consult the customer to agree in the path to take. The possibilities are to repair the unit for an extra fee, or return the unit unrepaired, or repair the unit as in warranty, depending on the case. In any of the cases where the unit is not covered by the warranty, the customer must assume the shipping charges.
If the unit complies with the warranty
Terms and Conditions and the unit is not repairable for any reason, we will return the unit unrepaired and issue a full refund if the warranty was claimed within the first 30 days after the customer received the unit for the first time, or a partial refund after those 30 days. The partial refund consists of what was paid for the repair job, without including the shipping charges.
If the unit complies with the warranty
Terms and Conditions and the unit is repairable, we will repair it and ship it back at no charge if the warranty was claimed within the first 30 days after the customer received the unit for the first time, or the repair will be done at no charge, but return shipping will be charged after those 30 days.
II. SHIPPING COVERAGE IN WARRANTY CLAIMS
A. If a warranty is honored, inbound and outbound shipping costs coverage will depend on the case, as described below.
1. For services sold to the USA or the USA Territories, if a warranty claim is filed within the first 30 days after the customer received the serviced item, and the problem is related to the service done, or the unit failed again with the same problem, we will cover both ways of shipping.
2. For services sold outside the USA, if a warranty claim is filed within the first 30 days after the customer received the serviced item, and it complies with the warranty terms, and the problem is related to the service done, or the unit failed again with the same problem, we will cover both ways of shipping.
3. Shipping will not be covered for any warranty claim if the claim is made more than 30 days after the customer receives the serviced unit.
Our words
Do you notice how the warranty pages of most websites, if not all, "sound" like a scolding? This is done to protect ourselves from abuse, but we love our customers and will certainly love to repeat business with you. We stand by our products, services, and customers, and do our best to provide a satisfactory overall transaction :)
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