About
Hello and welcome! Thank you for your visit!
Who we are
My name is Richard, and I am a general electronics and computer technician with vast experience in servicing automotive electronics and other electronic equipment. My colleagues and I run a small family business specializing in automotive parts and services since 2008, focusing on the Engine Control Module and other areas within the automotive electronics field.
Experience
Having worked in this field for almost two decades, I have gained extensive knowledge, experience, and confidence over the years in my work with these modules.
Why
People often ask, why send their modules to me to repair them, especially when there are lots of competitors nowadays, even with some of them having slightly lower prices. Well, it all boils down to quality.
Besides (1)having a good reputation among my customers, (2)including a good warranty, and (3)working on the whole unit and not only the actual issue, it simply is a matter of quality. As it was already mentioned, I not only check the current issue of the complaint, but I also check and test the whole unit, to avoid possible malfunctions in other areas in the future, even when such areas are not related to the actual problem. This is done without adding any extra cost to the customer. A person who is well-trained in electronics, like I am, and has the experience I have by working these units for a long time, will be able to tell when something else looks prone to fail, and can take measures to avoid that from happening, saving time, money, and headaches for the customers.
Turn-around time
I do offer to do the job in only one business day, but I focus on quality rather than quantity. Working too fast to make a large volume of repair jobs will only introduce errors to your final product. To manage the time I dedicate to the service, I work 7 days a week, even on holidays, for about 12 hours each. It is a shame that shipping services are not available all the time. So while I work every day, shipping is done from Monday through Friday.
The job will take more than one business day only in cases where the unit to be repaired was previously tampered with, because I need to make sure that the previous tampering did not damage other areas of the circuit. Other possible causes of a delay are if the unit has water damage or any other catastrophic damage like that. And yes, contrary to my competitors, I accept tampered units 🙂
Extra Warranty
While I offer a warranty of 5 years, I also offer 2 more years of warranty, for a total of 7 years, if the customer leaves an honest review. Good or bad, as long as the review is honest and adheres to the facts, it is accepted, and the 2 extra years of warranty are granted. Reviews can be seen or left on the same page where the services are posted, and also on Trustpilot in the following link:
Dedication
This is not a big company that is trying to make the most money possible out of its customers. I am just a humble guy, doing an honest job for a reasonable price with a great warranty and support, and I go the extra mile and put a great effort to keep my business in good standing with my customers. In my opinion, this is the only way to keep a business afloat.
I really appreciate your business and certainly would love to repeat business with you or get referred by you to other potential customers who may need the same products or services.
Contact
Feel free to use the contact form any time for questions or technical assistance about our products, services, and warranties. I will be more than glad to help 🙂
Richard
