Warranty

Customer satisfaction is guaranteed, and we proudly stand by our products and services and always include a reasonable free warranty option on all, including a paid extended warranty option in some cases. We always try our best to satisfy our customers, as we believe that happy customers are the most important part of fueling a healthy business.

A. GENERAL

1. WARRANTY AND PRODUCT TYPES:

Different warranty terms apply to different products. We have three product types: services, tangible products, and digital (downloadable) products. All products are covered by a warranty term, which is always shown on the product page.

2. CORE AS WARRANTY:

The core is the old part you replaced with the part you ordered. For TANGIBLE products, in some cases where a core is required, there will NOT be a core charge to order the product; instead, your warranty for the purchased product depends on returning the core to us, when required. In those cases, your warranty will activate as soon as we receive the core. If this applies to any specific product, we will describe it on the product’s information page.

B. GENERAL CONDITIONS FOR HONORING A WARRANTY

Honoring a warranty is processed on a case-by-case basis. Generally, to honor a warranty claim, the following conditions must be met, among others that may apply in special cases and are previously agreed with the customer.

1. TANGIBLE PRODUCTS AND SERVICES (EXCLUDES DIGITAL PRODUCTS)

• The warranty term has NOT expired.
• The Warranty seal or label (if applicable) is NOT tampered with, removed, broken, or altered.
• The product or serviced unit is NOT broken or dropped from a considerable height that may have caused it to malfunction.
• The product or serviced unit is NOT flooded with water or any other liquid.
• The product or serviced unit is NOT used in a way it is not intended for (Example: if used in a car, model, or equipment that the product or serviced unit is not intended for).
• The product or serviced unit was NOT used in a vehicle or equipment with a short circuit or damaged electrical system.
• The product or serviced unit was NOT connected in a way that differs from the manufacturer’s specifications.
• The product or serviced unit was NOT burned by causes unrelated to the product or service performed (external causes).
• The product or serviced unit was NOT abused in any way.
• The battery of the vehicle or application was NOT connected in reverse polarity.
• The product or serviced unit sent back is the same unit we shipped to the customer.
• The product or serviced unit sent back DOES NOT have its internal circuit and parts replaced.
• The product or serviced unit was NOT damaged during shipping. For this, you must file a shipping insurance claim.

2. DIGITAL PRODUCTS

• The warranty term has not expired.
• The digital product has not been downloaded. We will issue a full refund and make the download unavailable and cancel any license if it applies.
• If a licensing system controls the digital product and it has been downloaded, but not used, we will issue a full refund and deactivate both the download availability and the license. Our systems will show whether the license has been activated or not.
• If the product has been downloaded and the license (if any) was used, we will consult the customer to see if we can help with the issue. At this point we generally do not offer refunds, but this is applied on a case by cases basis, where the specific application, the needs of the customer and other circumstances matter to take a decision.
• The product was NOT used in a way it is not intended to be used.
• The product was NOT affected by computer viruses or malware in any way.
• The problem is NOT a result of incompatibility with any other existing software that was already listed as incompatible.
• The system where the product is installed meets the product’s requirements as listed.
• The product is not altered in any way (edited, disassembled, or any other similar processes).

C. CLAIMS

EARLY CLAIMS RULE:

Refers to any claim filed within 15 days after the product reaches its destination.

LATE CLAIMS RULE:

Refers to any claim filed more than 15 days after the product reaches its destination.

RESPONSE TO EARLY WARRANTY CLAIMS:

In the event of an early warranty claim (refer to section C-1 above) and given that all required conditions of such warranty are fully met (described in section B above), we will primarily focus on solving the problem in the following order:

Tangible Products

All warranty cases must fully comply with the conditions in section B

1. By customer choice, we will either fully refund the customer after we receive back the defective product, or options “2” or “3” below in that order, as applicable.

2. By servicing the product, if applicable.

3. By replacing the product if available.

4. Issuing a full refund if none of the above applies.

Services

All warranty cases must fully comply with the conditions in section B

1. By customer choice, we will either fully refund the customer after we receive back the serviced unit for inspection, or options “2” or “3” below in that order, as applicable.

2. By re-servicing the product, if applicable.

3. By replacing the product if a replacement is available and an agreement is reached.

4. Issuing a full refund and returning the defective serviced unit if none of the above applies.

Digital Products

The provided warranty on digital products strictly covers the intended functionality of the product. Digital products may fail for many factors unrelated to the product itself, such as not having the required computer hardware or equipment to use the product, not meeting the required minimum system specifications, not having the required operating system, etc. These factors are excluded from the digital product warranty.

We will offer a refund if the product fully complies with the criteria listed on the section B-2 above.

RESPONSE TO LATE WARRANTY CLAIMS:

In the event of a late warranty claim (refer to section C-2 above) and given that all required conditions of such warranty are fully met (described in section B above), we will primarily focus on solving the problem in the following order:

Tangible Products

All warranty cases must fully comply with the conditions in section B

1. We will service the product if applicable.

2. If servicing the unit is not an option, we will replace the product if available

3. We will issue a NET refund if none of the above applies.

Services

All warranty cases must fully comply with the conditions in section B

1. By customer choice, we will either fully refund the customer after we receive the serviced unit for inspection, or options “2” or “3” below in that order, as applicable.

2. We will re-service the product if applicable.

3. We will replace the product if a replacement is available and an agreement is reached.

4. We will issue a NET refund and will return the defective serviced unit if none of the above applies.

Digital Products

The provided warranty on digital products strictly covers the intended functionality of the product. Digital products may fail for many factors unrelated to the product itself, such as not having the required computer hardware or equipment to use the product, not meeting the required minimum system specifications, not having the required operating system, etc. These factors are excluded from the digital product warranty.

We will offer a refund if the product fully complies with the criteria listed on the section B-2 above.

D. RETURNS

Returns are covered in more detail on our “Returns” page, but here are some important points.

RETURN AUTHORIZATION (RMA)

For any claim that requires returning a purchased product or a serviced unit, an RMA will NOT be necessary. Still, it is IMPORTANT to contact us before doing so, as we will ONLY process returns for cases previously approved for a warranty claim in a prior communication with the customer. We will provide the return address by email, text message, or phone conversation.

E. REFUND TYPES

FULL REFUND

The customer receives a refund of the total amount paid for their order.

NET REFUND

The customer receives a refund for the product or service, minus shipping charges.

The products and services listed under free shipping (USA shipments only), are truly shipped for free. That means the money spent on shipping comes out of our profit and is NOT added to the item price. That is, with or without shipping, the item price is the same, and shipping is on us. In the event that the product or service is canceled by the customer, but the goods have already shipped, we will accept the item back as a return, as long as it complies with our return policy in section II-A-2 on this page, but (1) the return shipping must be covered by the customer, and (2) when we send the refund, the shipping rate we paid to ship it to you will be discounted form the refund.

Free shipping is a courtesy we offer as a result of you doing business with us. If you return the item, the sale is not completed, and we have already spent on shipping. As a result, we will charge the customer for shipping, plus the fee PayPal charges us to process the refund.