Terms and Conditions
Terms and Conditions (“Terms”)
Last Revised: MARCH 02, 2024
Recent changes:
-Sintax corrections.
-No longer accepting international shipments except for specific cases.
This website, technicaldomain.net, or qcwo.com/technicaldomain, from now on will be referred to as “this site” or “this website” throughout this document.
This page contains the terms and conditions of using this website or ordering from it, as well as information about the warranties of our products and services.
Please read these Terms and Conditions carefully before using this website. Your access to, and use of this website, is conditioned on your acceptance of, and compliance with these Terms. These Terms apply to all visitors, users, customers, and others who access or use this website.
By accessing or using this website, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access this website.
I. CONTENT
A. CONTENT PUBLISHED BY THIS WEBSITE
1. MEDIA: Text, graphics, videos, and other material contained in our website are copyrighted either by us or by the third parties we are associated with and are providing part of the content shown on this website.
2. CONTENT FROM THE USER: This website allows you to post, link, store, share, and otherwise make available certain information provided by you, the user, either publicly or privately. You are fully responsible for the content you submit and publish and you agree that we may use any content published as our own.
B. LINKS TO OTHER WEBSITES
1. THIRD PARTIES: Our website may contain links to third-party websites or services that are not owned by us and have no control over them. This is so, especially in our Blog area. While we are extremely careful about the content we publish and link to, we do not assume any responsibility for the content, privacy policies, or practices of third-party websites or services linked to or from us. You further acknowledge and agree that this website shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by, or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services. You have the responsibility to check the privacy policy and terms of service of such third-party websites.
C. PURCHASES
1. THIRD PARTIES: If you wish to purchase any product or service made available through this website, you may be asked by third-party websites like PayPal, to supply certain information relevant to your order, including without limitation, your credit card information.
2. TRANSACTIONS: Transactions on this website are protected by state-of-art technology. Payments are processed by an industry-standard encryption connection for all transactions, making your purchases completely private over the Internet.
3. STORED INFORMATION: We DO NOT store any payment information from you. Payments done for products and services are processed by PayPal and all your information is stored in your PayPal account and never anywhere on this website.
II. DISCLOSURE OF ACCEPTANCE
We reserve the right to accept or reject any order of any product or service on this website. We may also cancel the order and give you a full refund if your order is canceled or if the product or service becomes unavailable for reasons beyond our control.
III PAYMENTS
A. ONLINE PAYMENTS
1. PAYPAL: For all products and services purchased on this website, the payment is securely processed by PayPal. Not only you will have the strong protection offered by PayPal to buyers, but also, sensitive payment information such as your credit card number, expiration date, security number, and name on the card, is not and will not be ever stored anywhere on this website.
B. OFFLINE PAYMENTS
1. PAYMENT METHODS: As a method of offline payments for those who do not own a credit or debit card, or do not wish to use it, or if PayPal is not accepted in their country, we are accepting payments through Western Union transfers, MoneyGram transfers, and US Postal Service (USPS) Money Orders.
2. MONEY ORDERS: If you are using money orders as your payment method, please make sure it is a USPS Money Order. WE WILL ONLY accept Money Orders from USPS. Money Orders from from other providers, such as Walmart and others, will not be accepted and you may claim your money back from that provider.
C. CORE CHARGES
1. TIME SENSITIVE: While we are ruling out parts that need a core to be sent back (the old replaced part), some replacement parts we sell still need a core in return. Those will include a “Core Charge” on their respective information page. This is a refundable charge that is added to the product’s price and will be refunded in full when the customer ships back to us the old replaced unit and we receive it within the specified time deadline. Such time deadline is specified in NATURAL OR CALENDAR DAYS, NOT business days.
2. LATE CORE RETURNS: If the old unit is shipped back and it is received by us after the time deadline, only 50% of the core charge can be refunded. This is to cover any loss we may incur, with our providers that require a core return, which also imposes the same deadline on us. because of that, we, unfortunately, cannot make any exceptions to this rule.
IV. INVENTORY AND AVAILABILITY
A. AVAILABILITY
1. Some tangible products listed on this website are from our local inventory and some are directly sent from our suppliers’ warehouses. Although we make a great effort to synchronize all our sources and transactions with both, online inventories and with our local customers (local sales), on the rare occasion that an ordered product showed an “In Stock” status and we later found out that it is out of stock for any reason, we will contact you to agree either on doing a backorder, or replacing the merchandise for a similar or best one if applicable and available, or for issuing a full refund and canceling the order. The decision will be taken solely at your choice and convenience.
V. WARRANTY
Customer satisfaction is guaranteed and we proudly stand by our products and services and always include a reasonable free warranty option on all, including a paid extended warranty option in some cases. We always try our best to satisfy our customers as we believe that happy customers are the most important part of fueling a healthy business.
A. GENERAL
1. WARRANTY AND PRODUCT TYPES: Different warranty terms apply to different products. We have available three product types, which are; services, tangible products, and digital (downloadable) products. All products are covered by a warranty term which is always shown on the product page.
2. EXCEPTIONS: If there is any warranty rule that partially or totally overwrites the warranty terms for any particular product, such rules can be found in the “Warranty” tab on the information page of such product(s). The “Warranty” tab of any given product (if available) has priority over these rules, then the rules described here apply.
3. CORE AS WARRANTY: The core is the old part that was replaced by the part you ordered. For TANGIBLE products, in some cases where a core is required, there will NOT be a core charge for ordering the product and instead, your warranty for the purchased product will depend on you returning the core to us. In such cases, your warranty for the product will be activated as soon as we receive the core from you. If this applies to any product, it will be described on the product’s information page and you will receive a return label from us for returning your core.
B. CLAIMS
1. EARLY CLAIMS RULE: Refers to any claim filed within 15 days after the product reaches its destination.
2. LATE CLAIMS RULE: Refers to any claim filed after 15 days after the product reaches its destination.
3. RESPONSE TO EARLY WARRANTY CLAIMS: In the event of an early warranty claim (refer to section “B-1” above) and given that all required conditions of such warranty are fully met (described in section “V-D” below), we will primarily focus on solving the problem in the following order:
a. For tangible products:
1. By customer choice, we will either fully refund the customer after we receive the defective product, or we will perform options “2” or “3” below in that order, as applicable.
2. By servicing the product if applicable.
3. By replacing the product if available.
4. Issuing a full refund if none of the above applies.
b. For services:
1. By customer choice, we will either fully refund the customer after we receive the serviced unit for inspection, or options “2” or “3” below in that order, as applicable.
2. By re-servicing the product if applicable.
3. By replacing the product if a replacement is available and an agreement is reached.
4. Issuing a full refund and returning the defective serviced unit if none of the above applies.
c. For digital products:
1. If the digital product has not been downloaded, we will issue a full refund and make the download unavailable.
2. If the digital product is controlled by a licensing system and has been downloaded but not used, we will issue a full refund and deactivate both, the download availability and the license.
3. If the product has been downloaded and the license (if any) was used, we will consult the customer to see if we can help with the issue. Otherwise, a full refund will be issued and both the download availability and the license will be deactivated.
4. RESPONSE TO LATE WARRANTY CLAIMS: In the event of a late warranty claim (refer to section “B-2” above) and given that all required conditions of such warranty are fully met (described in section “V-D” below), we will primarily focus on solving the problem in the following order:
a. For tangible products:
1. We will service the product if applicable.
2. We will replace the product if available.
3. We will issue a NET refund if none of the above applies.
b. For services:
1. By customer choice, we will either fully refund the customer after we receive the serviced unit for inspection, or options “2” or “3” below in that order, as applicable.
2. We will re-service the product if applicable.
3. We will replace the product if a replacement is available and an agreement is reached.
4. We will issue a NET refund and will return the defective serviced unit if none of the above applies.
c. For digital products: SAME as “B-3-c” above.
5. RETURNS: Returns are more widely covered on our “Returns” page, but here are some important points.
a. AUTHORIZATION: On any claim that requires the return of a purchased product or a serviced unit, an RMA will NOT be necessary but it is IMPORTANT to contact us before doing so, as we will ONLY process returns in cases that were previously approved to be returned for a warranty claim in a previous communication with the customer. We will provide the return address either through email, text message, and/or phone conversation.
b. RETURN SHIPPING: If it is an EARLY CLAIM (described in section “B-1”) and a return was authorized, we will cover the shipping charges. Otherwise, in the same situation, if it is a LATE CLAIM (described in section “B-2”), the customer will be responsible for shipping charges.
c. RETURN LABELS: We are no longer providing return labels. The only cases are where a core unit is needed to be returned in order to activate your warranty. In all other cases, in the case of an EARLY CLAIM, we will, as described above in section “V-B-3“, cover return shipping. It will be done as a refund of what you already paid when making the order. In the case of a LATE CLAIM, we will not cover shipping.
C. REFUND TYPES
1. FULL REFUND: The customer receives a refund of the total amount he or she paid for his or her order.
2. NET REFUND: The customer receives what he or she paid for the product or service but shipping charges, if any, are not included in the refunded amount. Another net refund case is when a refund is given, minus the 15% restocking fee, which of course, will neither include shipping charges in the refunded amount.
D. CONDITIONS FOR HONORING A WARRANTY
1. Honoring a warranty is processed on a case-by-case basis, but generally, for a warranty claim to be honored, the following conditions must be true, among others that may apply in special cases and are previously agreed with the customer.
a. TANGIBLE PRODUCTS AND SERVICES
1. The warranty term has NOT expired.
2. The Warranty seal or label (if applicable) is NOT tampered with, removed, broken, or altered.
3. The product or serviced unit was NOT hit hard or dropped from a considerable height that may have caused it to malfunction.
4. The product or serviced unit was NOT flooded with water or any other liquid.
5. The product or serviced unit was NOT used in a way it is not intended for (Example: if used in a car, model, or equipment that the product or serviced unit is not intended for).
6. The product or serviced unit was NOT used in a vehicle or equipment with a short circuit or damaged electrical system.
7. The product or serviced unit was NOT connected in a way that differs from the manufacturer’s specifications.
8. The product or serviced unit was NOT burned by causes unrelated to the product or service performed (external causes).
9. The product or serviced unit was NOT abused in any way.
10. The battery of the vehicle or application was NOT connected in reverse polarity.
11. The product or serviced unit sent back is the exact same unit we shipped to the customer.
12. The product or serviced unit sent back DOES NOT have its internal circuit and parts replaced after it left our shop.
13. The product or serviced unit was NOT damaged on shipping. For this, a shipping insurance claim must be followed.
b. DIGITAL PRODUCTS: The provided warranty on digital products strictly covers the intended functionality of the product. Digital products may fail due to many factors not related to the product itself, for example, not having the required computer hardware or equipment for using such a product, not having the required minimum system specifications, not having the needed operating system, etc. These factors are excluded from the warranty of digital products.
1. The warranty term has not expired.
2. The product was NOT used in a way it is not intended to be used.
3. The product was NOT affected by computer viruses or malware in any way.
4. The problem is NOT a result of incompatibility with any other existing software that was already listed as incompatible.
5. The system where the product is installed meets the product’s requirements as listed.
6. The product is not altered in any way (edited, disassembled, or any other similar processes).
VI. Shipping
A. GENERAL
1. CHARGES: We DO NOT profit from shipping charges, nor charge any handling fees. Any rate or discount offered by USPS, FedEx, or DHL (or any other we may have available) is passed directly to the customer.
2. LOCATION: We ship from different warehouses in the USA. All shipments will include a tracking number that you may follow through the Internet. We will email you the shipping details and the tracking number as soon as your order is completed and shipped.
3. LEAD TIME: All products have a processing time or “lead time”. Such time, usually from 1 to 10 calendar days and specified on each product’s information page, is the maximum time that it may take before the actual shipping of the product is done. That time allows us to request the product from our warehouse, do any programming or specific work at it if needed, and test it. Again, this is the maximum time in calendar days but most orders often take an actual lead time of fewer days.
4. RATES: All shipping rates, if not fixed, can be easily and quickly calculated to any location with the provided shipping calculator, available when you add any product or service to your virtual shopping cart (cart for short). It is important that you enter your country, city, and if available, your postal code or zip code, as the calculator highly depends on this information to be entered to be accurate. A lack of information in the shipping calculator may lead to high shipping calculation results.
B. USA SHIPMENTS
1. SERVICES: Domestic shipments (USA) will be done either through the US Postal Service (USPS) or FedEx and will usually take from 1 to 6 business days depending on the shipping service selected at checkout. Many orders include a FREE option for the USA through USPS Priority Mail. The available services are USPS Priority Mail, USPS Priority Express Mail, FedEx Priority, and FedEx Economy.
2. PO BOXES: We will ship to P.O. Boxes and APO Boxes only through USPS Priority and USPS Priority Express. USA shipping means shipping to the 48 continental States, Alaska, Hawaii, Puerto Rico, the US Virgin Islands, Guam, and American Samoa.
3. PO BOXES THROUGH FEDEX: If a product to be sent through FedEx includes a PO BOX as a shipping address, we will make the package available in your nearest FedEx office so you can pick it up.
C. INTERNATIONAL SHIPMENTS
1. SERVICES: International orders are no longer accepted, except for specific cases. Shipments for those cases are done through FedEx International services. International shipments will take from 3 to 10 business days, depending on the FedEx service selected and the destination country. Some destinations take a few more days for Customs clearance in the respective country.
2. PO BOXES: If a product to be sent through FedEx includes a PO BOX as a shipping address, we will make the package available in your nearest FedEx office so you can pick it up.
D. FREE SHIPPING
1. LOCATIONS: At this moment, the free shipping offered is for shipping to the USA, including Hawaii, Alaska, and USA Territories or “Protectorates”, like US Virgin Islands, Guam, and Puerto Rico. Free shipping is done through USPS Priority Mail (3-5 business days). P.O. Boxes and APO Boxes are welcome through this option. APO boxes will take more time than the estimated 3-5 business days depending on the country in which the recipient is located.
E. LEAD TIME
Please see section “VI-A-3” above.
VII. INSTRUCTIONS
In all cases, we include instructions with the products and services we offer. Please, before claiming a warranty always read the instructions in full. If you still have questions about the product or how to use it, please contact us.
VIII. CHANGES
We reserve the right, at our sole discretion, to modify or replace these terms and conditions at any time. If changes result from a revision of this page, it will be noted at the top of the page by publishing the revision date and the date that any changes were made. What constitutes a material change will be determined at our sole discretion. We recommend that you visit this page and visit our Privacy Policy page periodically and revise it for any changes by checking the revision dates.
IX. CONTACT US
If you have any questions about these Terms and Conditions or if need assistance with any of our products or services, please feel free to contact us at any time. We will be more than glad to help.
