Returns
This page describes our refunds and returns policy. Please read it carefully before placing an order on this website.
LAST UPDATE: MARCH 02, 2024
CHANGES:
-Grammar correction
-No longer taking international orders, except in specific cases.
I. ABOUT THIS RETURNS POLICY
In this document, from now on, “this website” refers to “https://qcwo.com/TechnicalDomain” or “TechnicalDomain.net” for short.
A. PURPOSE
1. This is a recollection of rules that we have in place for the event of claiming a warranty and asking for a return for products or services offered on this website.
2. The rules contained here were carefully created to protect you as a customer, protect us as a provider, and avoid possible issues or misunderstandings from any part, either the seller or the buyer, as it sometimes, unfortunately, happens nowadays with online businesses.
3. This composes our general Returns policy. However, there might be some rule “modifiers” for specific products or services and if so, such “modifiers” will be made available and described on the information page of the specific product or service, in the “Returns” tab.
II. TYPES OF RETURN CLAIMS
A. WARRANTY-BASED RETURN CLAIMS
1. ABOUT: This refers to any warranty-based return claim, where a Return and Refund is targeted. We also cover warranty-based claims where a Return can be done for a repair or replacement, instead of a refund, as described below in section “4“. For all these claims, the product must meet the conditions needed for the approval of any warranty claim, described below in section “2“.
2. CONDITIONS: These are the product conditions to be met for the approval of any warranty-based return claim
-The product is a TANGIBLE product.
-The request is made within 15 calendar days of the product being received at its destination: more on this below in sections “3” and “4“).
-The Warranty seal or label (if applicable) is NOT tampered with, removed, broken, or altered.
-The product was NOT hit hard or dropped from a considerable height that may have caused it to malfunction.
-The product was NOT flooded with water or any other liquid.
-The product was NOT used in a way it is not intended for (Example: if used in a car, model, or equipment that the product is not intended for).
-The product was NOT used in a vehicle with a short circuit or damaged electrical system.
-The product was NOT connected in a way that differs from the manufacturer’s specifications.
-The product was NOT burned by causes not related to the product(s) (external causes).
-The product was NOT abused in any way.
-The battery of the vehicle was NOT connected in reverse polarity.
-The product sent back is the exact same unit we shipped to the customer.
-The product sent back DOES NOT have its internal circuit and parts replaced.
-The product was NOT damaged on shipping. For this, an insurance claim must be followed, described below in section “5“.
3. TIME SENSITIVE CLAIMS: We offer warranty-based returns on tangible products, given that the return claim was requested within the next 15 calendar days after the product is received at its destination, and the return is authorized by us.
4. LATE CLAIMS: If a warranty-based return request is made more than 15 calendar days after the product reaches its destination, then instead of a warranty-based return refund, a warranty-based repair or replacement will be offered instead, given that the condition of the product meets the conditions listed above in section “2” and given that a repair service or replacement is available for such product. Otherwise, a net refund will be issued, which comprehends the price paid for the product, excluding shipping charges.
5. DAMAGED IN SHIPPING: If a product was damaged in transit to its destination, all our shipments cover basic shipping insurance when shipped through USPS and FedEx and some also offer extended shipping insurance when available. In these cases, an insurance claim should be followed instead.
6. REFUNDABLE SHIPPING CHARGES: If a warranty-based return claim is requested on time (described above in section “3“), and if the product meets the requirements (described above in section “2“), then shipping charges will also be refunded.
7. NON-REFUNDABLE SHIPPING CHARGES: If a warranty-based return claim is requested late (described above in section “4“), given that the product meets the requirements for a claim (described above in section “2“), if a replacement or repair service is not available for such a product, a refund will be issued instead, not including the shipping fees charged when the product was purchased (net refund instead of a full refund).
B. CLAIMS BASED ON SERVICES
1. Services cannot be “returned” but certainly a warranty can be claimed if something goes wrong and the service is still in its warranty period.
2. In the rare occasion that a service we offer fails, and the failure is not caused by an external factor, we will offer to re-check the unit serviced or we will offer a full refund. In either case, we will need to receive back your unit to revise it a second time and determine if the warranty is valid. If the warranty is valid, the customer will decide if he or she wants a refund, a repair, or even a replacement unit if it is available. For the latter, there might be a price adjustment, based on the price of the replacement unit and the price charged for the service. In any of these cases, where the warranty is found to be valid (see section “3” below) shipping will be covered by us.
3. Eligibility: When claiming a warranty on a service performed by us, your warranty validity will depend on the following factors when we revise your unit.
-The Warranty seal or label in the serviced unit is NOT tampered with, removed, broken, or altered.
-The serviced unit was NOT hit hard or dropped from a considerable height that may have caused it to malfunction.
-The serviced unit was NOT flooded with water or any other liquid after being received by the customer.
-The serviced unit was NOT used in a way it is not intended for (Example: installed in an application is not intended for).
-The serviced unit was NOT used in a vehicle with a short circuit or damaged electrical system.
-The serviced unit was NOT connected in a way that differs from the manufacturer’s specifications.
-The serviced unit was NOT burned by causes not related to the service we performed.
-The serviced unit was NOT abused in any way.
-The battery of the vehicle or power source of the application was NOT connected in reverse polarity.
-The unit sent back for warranty is the exact same unit we serviced before.
-The serviced unit DOES NOT have its internal circuit and parts replaced after the unit left our shop.
-The serviced unit was NOT damaged on shipping. For this, an insurance claim must be followed, as described above in section “II-A-5“.
C. CLAIMS BASED ON DIGITAL PRODUCTS
1. PROBLEMS WITH THE PRODUCT: To offer a refund for any digital product that you have ordered from us, we need to consult with you first to see if the problem is caused by the product and not by other factors not related to the product. In these cases, a refund would be sent if the problem is caused by the product itself, and in cases that apply, the digital product will be deactivated in terms of revoking any license issued for its use.
2. NOT DOWNLOADED: If you purchase a digital product from this website and before using it, you decide that you no longer need it, you might be eligible for a full refund if:
a. The product hasn’t been downloaded. If our system registers that you still have not downloaded the product, then the product is eligible for a full refund should you desire to do so. If a refund is given, the download availability of the digital product will be disabled from your account, unless you purchase it again.
b. The license, if any, has not been used. Here, the section “a” above applies, but also, if you already downloaded the product, but it is a licensed product and the system registers that the license has not been used, then the product is eligible for a full refund should you desire to do so. If a refund is given, the download availability of the digital product will be disabled from your account and the license will be deactivated, unless you purchase it again.
D. NON-WARRANTY RETURN CLAIMS
1. WRONG ORDERS – CUSTOMER SIDE: We do not offer returns targeting a refund in cases where the product was mistakenly ordered. For example: the wrong part number was ordered. In these cases, a return for a replacement will be offered when available, and shipping for the returned product, as well as shipping for the replacement product must be covered by the customer.
The only exception to this is if the customer contacts us within 24 hours of doing the order. In that case, we will correct the order and proceed as usual.
2. WRONG ORDERS – OUR SIDE: If the wrong product was sent by a mistake on our side, we will ask the customer to return the product, we will cover the return shipment and will offer the customer the option of a replacement if available, or a full refund, based on customer decision and convenience.
3. NOT NEEDED: If the customer orders a product and then decides that he or she does not need it, we unfortunately cannot accept most of the products back for a refund. In a few cases, a 15% restocking fee will be charged for accepting the product back, and in these cases, the customer will receive a refund of 85% of the net payment that he or she made when ordering the product. This net payment EXCLUDES any amount paid for shipping.
III. UPDATES TO THIS POLICY
We do not email changes in rules on this document that may happen over time. Instead, the time of the last update and list of changes will always be published at the top of this document and we encourage you to check this page from time to time to see if any changes have been done after your last visit to this page.
