Terms and Conditions (“Terms”)
Last Revised: AUGUST 23, 2026
Recent changes: Edited for clarity
This website, technicaldomain.net or qcwo.com/technicaldomain, will be referred to as “this site” or “this website” throughout this document. This page contains the terms and conditions of using this website or ordering from it, as well as information about the warranties of our products and services.
Please read these Terms and Conditions carefully before using this website. Your access to, and use of this website, is conditioned on your acceptance of, and compliance with these Terms. These Terms apply to all visitors, users, customers, and others who access or use this website. F By accessing or using this website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access this website.
I. CONTENT
A. CONTENT PUBLISHED BY THIS WEBSITE
1. MEDIA:
Text, graphics, videos, and other material contained in our website are copyrighted either by us or by the third parties we are associated with and are providing part of the content shown on this website.
2. CONTENT FROM THE USER:
This website allows you to post, link, store, share, and otherwise make available certain information you provide, either publicly or privately. You are fully responsible for the content you submit and publish, and you agree that we may use any content published as our own.
B. LINKS TO OTHER WEBSITES
1. THIRD PARTIES:
Our website may contain links to third-party websites or services we do not own or control. This is especially true in our Blog area. While we are extremely careful about the content we publish and link to, we do not assume any responsibility for the content, privacy policies, or practices of third-party websites or services linked to or from us. You further acknowledge and agree that this website shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by, or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services. You are responsible for checking the privacy policy and terms of service of such third-party websites.
C. PURCHASES
1. THIRD PARTIES:
If you wish to purchase any product or service made available through this website, you may be asked by third-party websites like PayPal to supply certain information relevant to your order, including, without limitation, your credit card information.
2. TRANSACTIONS: Transactions on this website are protected by state-of-the-art technology. We process payments through an industry-standard encrypted connection for all transactions, keeping your purchases private over the Internet.
3. STORED INFORMATION: We DO NOT store any payment information from you. Payments for products and services are processed by PayPal, and all your information is stored in your PayPal account and never anywhere on this website.
II. DISCLOSURE OF ACCEPTANCE
We reserve the right to accept or reject any order for any product or service on this website. We may also cancel the order and give you a full refund if your order is canceled or if the product or service becomes unavailable for reasons beyond our control.
III PAYMENTS
A. ONLINE PAYMENTS
1. PAYPAL: For all products and services purchased on this website, the payment is securely processed by PayPal. You will have PayPal’s strong buyer protection, and sensitive payment information such as your credit card number, expiration date, security number, and name on the card is not stored and will never be stored on this website.
B. OFFLINE PAYMENTS
1. PAYMENT METHODS:
As a method of offline payments for those who do not own a credit or debit card, or do not wish to use it, or if PayPal is not accepted in their country, we accept payments through Western Union transfers, MoneyGram transfers, and US Postal Service (USPS) Money Orders.
2. MONEY ORDERS:
If you are using money orders as your payment method, please make sure it is a USPS Money Order. WE WILL ONLY accept Money Orders from USPS. Money Orders from other providers, such as Walmart and others, will not be accepted, and you may claim your money back from that provider.
C. CORE CHARGES
1. TIME SENSITIVE:
While we are ruling out parts that need a core to be sent back (the old replaced part), some replacement parts we sell still need a core in return. Those will include a “Core Charge” on their respective information page. This is a refundable charge added to the product price and will be refunded in full when the customer ships the old unit back to us and we receive it within the specified time deadline. Such a time deadline is specified in NATURAL OR CALENDAR DAYS, NOT business days.
2. LATE CORE RETURNS: If the old unit is shipped back and it is received by us after the time deadline, only 50% of the core charge can be refunded. This covers any loss we may incur with providers that require a core return and impose the same deadline on us. Because of that, we, unfortunately, cannot make any exceptions to this rule.
IV. INVENTORY AND AVAILABILITY
A. AVAILABILITY
1. Some tangible products listed on this website are from our local inventory, and some are directly sent from our suppliers’ warehouses. Although we make a great effort to synchronize all our sources and transactions with both, online inventories and with our local customers (local sales), on the rare occasion that an ordered product showed an “In Stock” status and we later found out that it is out of stock for any reason, we will contact you to agree either on doing a backorder, or replacing the merchandise for a similar or best one if applicable and available, or for issuing a full refund and canceling the order. The decision will be taken solely at your choice and convenience.
V. WARRANTY
Customer satisfaction is guaranteed, and we proudly stand by our products and services and always include a reasonable free warranty option on all, including a paid extended warranty option in some cases. We always try our best to satisfy our customers, as we believe that happy customers are the most important part of fueling a healthy business.
A. GENERAL
1. WARRANTY AND PRODUCT TYPES:
Different warranty terms apply to different products. We have three product types: services, tangible products, and digital (downloadable) products. All products are covered by a warranty term, which is always shown on the product page.
2. EXCEPTIONS:
If there is any warranty rule that partially or totally overwrites the warranty terms for any particular product, such rules can be found in the “Warranty” tab on the information page of such product(s). The “Warranty” tab of any given product (if available) has priority over these rules; then the rules described here apply.
3. CORE AS WARRANTY:
The core is the old part you replaced with the part you ordered. For TANGIBLE products, in some cases where a core is required, there will NOT be a core charge to order the product; instead, your warranty for the purchased product depends on returning the core to us. In those cases, your warranty will activate as soon as we receive the core. If this applies to any product, we will describe it on the product’s information page and send you a return label to return your core.
B. CLAIMS
1. EARLY CLAIMS RULE:
Refers to any claim filed within 15 days after the product reaches its destination.
2. LATE CLAIMS RULE:
Refers to any claim filed after 15 days after the product reaches its destination.
3. RESPONSE TO EARLY WARRANTY CLAIMS:
In the event of an early warranty claim (refer to section “B-1” above) and given that all required conditions of such warranty are fully met (described in section “V-D” below), we will primarily focus on solving the problem in the following order:
a. For tangible products:
1. By customer choice, we will either fully refund the customer after we receive the defective product, or we will perform options “2” or “3” below in that order, as applicable.
2. By servicing the product, if applicable.
3. By replacing the product if available.
4. Issuing a full refund if none of the above applies.
b. For services:
1. By customer choice, we will either fully refund the customer after we receive the serviced unit for inspection, or options “2” or “3” below in that order, as applicable.
2. By re-servicing the product, if applicable.
3. By replacing the product if a replacement is available and an agreement is reached.
4. Issuing a full refund and returning the defective serviced unit if none of the above applies.
c. For digital products:
1. If the digital product has not been downloaded, we will issue a full refund and make the download unavailable.
2. If the digital product is controlled by a licensing system and has been downloaded but not used, we will issue a full refund and deactivate both the download availability and the license.
3. If the product has been downloaded and the license (if any) was used, we will consult the customer to see if we can help with the issue. Otherwise, we will issue a full refund and deactivate both the download availability and the license.
4. RESPONSE TO LATE WARRANTY CLAIMS:
In the event of a late warranty claim (refer to section “B-2” above) and given that all required conditions of such warranty are fully met (described in section “V-D” below), we will primarily focus on solving the problem in the following order:
a. For tangible products:
1. We will service the product if applicable.
2. We will replace the product if available
3. We will issue a NET refund if none of the above applies.
b. For services:
1. By customer choice, we will either fully refund the customer after we receive the serviced unit for inspection, or options “2” or “3” below in that order, as applicable.
2. We will re-service the product if applicable.
3. We will replace the product if a replacement is available and an agreement is reached.
4. We will issue a NET refund and will return the defective serviced unit if none of the above applies.
c. For digital products: SAME as “B-3-c” above.
5. RETURNS:
Returns are covered in more detail on our “Returns” page, but here are some important points.
a. AUTHORIZATION:
On any claim that requires the return of a purchased product or a serviced unit, an RMA will NOT be necessary, but it is IMPORTANT to contact us before doing so, as we will ONLY process returns in cases that were previously approved to be returned for a warranty claim in a previous communication with the customer. We will provide the return address by email, text message, or phone conversation.
b. RETURN SHIPPING:
If this is an EARLY CLAIM (described in section “B-1”) and we authorized a return, we will cover the shipping charges. Otherwise, if it is a LATE CLAIM (described in section “B-2”), the customer is responsible for shipping charges.
c. RETURN LABELS:
We are no longer providing return labels. The only exception is when you must return a core unit to activate your warranty. In all other cases, for an EARLY CLAIM, we will, as described above in section “V-B-3“, cover return shipping. We will refund what you already paid when placing the order. In the case of a LATE CLAIM, we will not cover shipping.
C. REFUND TYPES
1. FULL REFUND:
The customer receives a refund of the total amount paid for their order.
2. NET REFUND:
The customer receives what he or she paid for the product or service, but shipping charges, if any, are not included in the refunded amount. Another net refund case is when a refund is given, minus the 15% restocking fee, which, of course, will not include shipping charges in the refunded amount.
D. CONDITIONS FOR HONORING A WARRANTY
1. Honoring a warranty is processed on a case-by-case basis, but generally, for a warranty claim to be honored, the following conditions must be true, among others that may apply in special cases and are previously agreed with the customer.
a. TANGIBLE PRODUCTS AND SERVICES
1. The warranty term has NOT expired.
2. The Warranty seal or label (if applicable) is NOT tampered with, removed, broken, or altered.
3. The product or serviced unit was NOT hit hard or dropped from a considerable height that may have caused it to malfunction.
4. The product or serviced unit was NOT flooded with water or any other liquid.
5. The product or serviced unit was NOT used in a way it is not intended for (Example: if used in a car, model, or equipment that the product or serviced unit is not intended for).
6. The product or serviced unit was NOT used in a vehicle or equipment with a short circuit or damaged electrical system.
7. The product or serviced unit was NOT connected in a way that differs from the manufacturer’s specifications.
8. The product or serviced unit was NOT burned by causes unrelated to the product or service performed (external causes).
9. The product or serviced unit was NOT abused in any way.
10. The battery of the vehicle or application was NOT connected in reverse polarity.
11. The product or serviced unit sent back is the same unit we shipped to the customer.
12. The product or serviced unit sent back DOES NOT have its internal circuit and parts replaced after it left our shop.
13. The product or serviced unit was NOT damaged during shipping. For this, you must file a shipping insurance claim.
b. DIGITAL PRODUCTS: The provided warranty on digital products strictly covers the intended functionality of the product. Digital products may fail for many factors unrelated to the product itself, such as not having the required computer hardware or equipment to use the product, not meeting the required minimum system specifications, not having the required operating system, etc. These factors are excluded from the digital product warranty.
1. The warranty term has not expired.
2. The product was NOT used in a way it is not intended to be used.
3. The product was NOT affected by computer viruses or malware in any way.
4. The problem is NOT a result of incompatibility with any other existing software that was already listed as incompatible.
5. The system where the product is installed meets the product’s requirements as listed.
6. The product is not altered in any way (edited, disassembled, or any other similar processes).
VI. Shipping
A. GENERAL
1. CHARGES:
We DO NOT profit from shipping charges, nor charge any handling fees. We pass any rate or discount offered by USPS, FedEx, or DHL (or any other carrier we may have available) directly to the customer.
2. LOCATION:
We ship from different warehouses in the USA. All shipments include a tracking number that you can follow online. We will email you the shipping details and the tracking number as soon as your order is completed and shipped.
3. LEAD TIME:
All products have a processing time or “lead time”. This time, usually 1 to 10 calendar days and specified on each product’s information page, is the maximum time it may take before we ship the product. This time allows us to request the product from our warehouse, do any programming or specific work as needed, and test it. Again, this is the maximum time in calendar days, but most orders have a shorter lead time.
4. RATES:
All shipping rates, if not fixed, can be easily and quickly calculated to any location with the provided shipping calculator, available when you add any product or service to your virtual shopping cart (cart for short). Enter your country, city, and, if available, your postal code or zip code, as the calculator depends on this information to be accurate. Missing information in the shipping calculator may increase shipping costs.
B. USA SHIPMENTS
1. SERVICES:
Domestic shipments (USA) will ship via the US Postal Service (USPS) or FedEx and usually take 1 to 6 business days, depending on the shipping service selected at checkout. Many orders include a FREE option for the USA through USPS Priority Mail. Available services include USPS Priority Mail, USPS Priority Express Mail, FedEx Priority, and FedEx Economy.
2. PO BOXES:
We will ship to P.O. Boxes and APO Boxes only through USPS Priority and USPS Priority Express. USA shipping means shipping to the 48 continental States, Alaska, Hawaii, Puerto Rico, the US Virgin Islands, Guam, and American Samoa.
3. PO BOXES THROUGH FEDEX: If a product to be sent through FedEx includes a PO BOX as a shipping address, we will make the package available in your nearest FedEx office so you can pick it up.
C. INTERNATIONAL SHIPMENTS
1. SERVICES:
We are shipping internationally again for services. Since every service requires you to send your unit to be repaired here, it will incur a USA import tariff. As a result, international service orders will now include the tariff when you add the specific service to your cart. Unlike services, these tariffs don’t apply to products because there are no export tariffs. The tariff block in the cart totals will include three parts: the tariff itself (L2), a fixed regulatory charge (L1), and a Duty Tax Processing charge (L3). These are the exact import charge amounts FedEx or DHL will charge us to receive your unit for service from outside the USA. We ship international shipments through FedEx International Services. These shipments will take from 3 to 10 business days, depending on the FedEx service selected at checkout and the destination country. Some destinations take a few more days than others for Customs clearance in the respective country.
2. PO BOXES:
If a product sent through FedEx includes a PO BOX as the shipping address, we will make the package available for pickup at your nearest FedEx office.
D. FREE SHIPPING
1. LOCATIONS:
Currently, free shipping is available to the USA, including Hawaii, Alaska, and USA Territories or “Protectorates” like the US Virgin Islands, Guam, and Puerto Rico. We ship free via USPS Priority Mail (3-5 business days). P.O. Boxes and APO Boxes are welcome through this option. APO boxes will take longer than the estimated 3-5 business days, depending on the recipient’s country.
E. LEAD TIME
Please see section “VI-A-3” above.
VII. INSTRUCTIONS
In all cases, we include instructions with the products and services we offer. Please read the instructions in full before claiming a warranty. If you still have questions about the product or how to use it, please contact us.
VIII. CHANGES
We reserve the right, at our sole discretion, to modify or replace these terms and conditions at any time. If changes result from a revision of this page, we will note them at the top of the page by publishing the revision date and the date any changes were made. What constitutes a material change will be determined at our sole discretion. We recommend that you visit this page and our Privacy Policy page periodically, and review them for any changes by checking the revision dates.
IX. CONTACT US
If you have any questions about these Terms and Conditions or if you need assistance with any of our products or services, please feel free to contact us at any time. We will be more than glad to help.